Premier Concrete Equipment Pty Ltd

Shipping Policy

Last updated: October 16, 2025

1. Order Processing and Dispatch

Orders are processed during normal business hours (Monday to Friday, 8:00 am to 4:00 pm AEST). Once your order has been confirmed and payment received, we will arrange dispatch as soon as possible. For stock items, we generally dispatch within 2–5 business days. For custom-built or pre-order products, we will confirm lead times when your order is placed.

2. Shipping Methods and Freight Charges

Premier uses reputable freight carriers to deliver throughout Australia. Freight charges depend on the destination, weight, dimensions, and type of goods ordered. Unless otherwise agreed in writing, freight costs are added to your invoice and payable prior to dispatch. You may nominate your own freight company if preferred, provided arrangements are made before dispatch.

3. Delivery Times

Delivery times vary by location and carrier performance. While we aim to meet estimated timeframes, we cannot guarantee exact delivery dates. Rural or remote locations may experience additional delays. Premier is not responsible for delays caused by freight companies or other factors outside our control.

4. Risk, Title, and Insurance

Risk in the goods passes to you once they leave our warehouse. If you arrange your own freight or collection, the goods are insured only up to the point they leave our warehouse. If Premier arranges freight, the goods are insured to the destination stated on the order. Title to the goods remains with Premier until full payment has been received.

5. Receiving and Inspecting Your Order

Please inspect your order immediately upon delivery. If you find any damage, missing items, or incorrect goods, notify us within 3 business days of receiving your order at support@premierce.com.au. Claims made after this period may not be accepted.

6. Delivery Restrictions

Some heavy or oversized items may require delivery to a commercial address with unloading facilities (e.g., forklift or loading dock). Residential deliveries may incur additional handling fees. We reserve the right to refuse shipment where safe delivery cannot be reasonably arranged.

7. Delivery Delays or Issues

If your shipment is delayed, damaged in transit, or lost, please contact us promptly. We will work with the carrier to investigate and assist in resolving the issue. However, Premier is not liable for any indirect or consequential losses caused by shipping delays or damage once goods are in transit.

8. Contact Us

For any shipping or delivery questions, please contact us:

Email: support@premierce.com.au
Address: Unit 4/18 Prospect Place Berrinba QLD 4117
Phone: +61 414 658 912